Custom-made items and items modified by the customer are exchangeable but non-refundable.
Please refer to our Return & Refund Policy to learn more about custom-made products.
Return & Refund Policies
Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Custom made items and items modified by the customer are non-refundable (custom jewelry etc.)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Any item not in its original condition, or is damaged for reasons not due to our error
Any item that is returned more than 30 days after delivery
Customized jewelry, which includes non-standard size rings: 7.0 for women and 10.0 for men.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (3 to 5 business days in most cases).
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com. Additional information will be provided afterward.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, please follow the instructions sent to you in the email
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our Return Policy
Shipping prices and timing vary by country. Our standard flat rates are $4.99 for the Continental US and $9.99 for the rest of the world. Express US shipping is available for $11.99. Standard shipping is free worldwide for orders $100 or more. All the relevant information can be found at checkout. We will send you an order confirmation email automatically after your order is placed. Please note that we do not ship to P.O. boxes.
The handling process takes up to 3 business days. 95% of our orders, however, are shipped within 48 hours. If you need to get in touch at any point of the process, please contact us at firstname.lastname@example.org.
Our Shipping Policy
Caring For Your Christian Jewelry
Your Christian jewelry is an extension of your personality. It's a part of you. You wear it to express and share your faith and your style. It is, therefore, really important to take good care of your jewelry pieces so they can last as long as possible.
GOLD JEWELRY CARE
To avoid exposure to bleach and other similar cleaning products, which can cause your gold Christian jewelry to quickly discolor, we strongly recommend storing your Christian Jewelry in its Glor-e pouch between wears and when engaging in activities such as household and outdoor chores, swimming, showering, cooking, and exercising at the gym or when practicing contact sports.
STERLING SILVER JEWELRY CARE
Sterling Silver looses its luster when it is exposed to sweat, household bleach, humidity, and salty air. To reduce exposure to these elements, which can cause your Sterling Silver Christian jewelry to tarnish, we strongly recommend storing your Christian Jewelry in its Glor-e pouch when engaging in activities such as household and outdoor chores, swimming, showering, cooking, and exercising at the gym or when practicing contact sports.